Terms of Business
Last updated: 15 September 2026
These Terms of Business apply to services provided by Home & Wares Ltd, trading as Target Happy Business (“we”, “us”, “our”).
Registered office: 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, England
Company number: 15797715
Email: stephanie@targethappybusiness.com
1. About these terms
These terms apply to all services provided by Target Happy Business, including employee engagement support, leadership and management development, coaching, training, workshops, learning and development design, career support and People Partner retainers.
They apply to business clients only. The proposal, statement of work or booking confirmation we agree with you (“Proposal”) will set out the specific scope, deliverables, timings and fees. If there is any conflict, the Proposal takes priority.
2. Our services
We will provide the services with reasonable skill and care, in line with the scope set out in the Proposal.
Our work is tailored to your business and people needs, but we cannot guarantee a particular business, performance or employee outcome.
Coaching is a confidential development service. It is not therapy, counselling, legal advice or medical advice.
3. Your responsibilities
To help us deliver the work effectively, you agree to:
provide accurate, timely and relevant information;
give reasonable access to relevant people, systems or materials;
ensure appropriate attendees are available for agreed sessions;
obtain any necessary internal approvals; and
tell us promptly about anything that may affect the agreed work.
Delays caused by missing information, access or approvals may affect timescales and may require the scope or fees to be reviewed.
4. Fees, invoices and payment
Fees will be set out in the Proposal and are exclusive of VAT unless stated otherwise.
For defined projects, programmes and packages:
50% of the agreed fee is payable upfront to secure the work and allow planning to begin; and
the remaining 50% is payable before delivery, or at an agreed milestone set out in the Proposal.
For People Partner retainers, invoices are issued monthly in advance and are payable before the relevant month of support begins.
Unless the Proposal states otherwise, invoices are due within 14 days of the invoice date. We may pause or reschedule work where an invoice remains unpaid.
If payment is overdue, we may charge statutory interest and reasonable debt-recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Changes, postponements and cancellations
Any requested change to the agreed scope, deliverables or timetable must be agreed in writing. We will let you know if this affects fees or timings.
If you need to reschedule a coaching session, please give at least 24 hours’ notice. Where less notice is given, or a participant does not attend, the session may be treated as delivered and remain payable.
If a workshop, training session or project date is postponed or cancelled, you remain responsible for fees relating to work already completed, time committed and any non-refundable third-party costs.
We will always try to accommodate reasonable changes where capacity allows.
6. Expenses
Where agreed in advance, reasonable out-of-pocket expenses, including travel, accommodation, venue hire, materials or specialist supplier costs, will be charged in addition to the agreed fees.
7. Confidentiality
Each party will keep the other’s confidential information private and use it only for the purposes of the agreed work.
This does not apply where disclosure is required by law, a regulator or a professional adviser who is under a duty of confidentiality.
8. Data protection
Each party will comply with applicable data-protection law.
Where we process personal information on your behalf, including employee information for coaching, surveys or development work, you remain responsible for ensuring there is an appropriate lawful basis for that processing. We will process the information only as needed to provide the agreed services and in line with our Privacy Policy and any agreed data-processing terms.
You should not share special-category personal data unless it is necessary for the agreed work and we have agreed how it will be handled.
9. Intellectual property
All intellectual-property rights in our materials, methods, templates, training content and other work created by us remain ours unless the Proposal states otherwise.
Once all relevant fees have been paid, you may use materials supplied to you internally for your organisation’s own purposes. You may not reproduce, sell, share externally or adapt them for commercial use without our written permission.
10. Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be limited or excluded.
Subject to this, our total liability arising from the services will not exceed the total fees paid or payable under the relevant Proposal.
We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of anticipated savings or reputational loss.
11. Ending an engagement
Either party may end an ongoing People Partner retainer by giving the notice set out in the Proposal. If no notice period is stated, either party may give 30 days’ written notice.
Either party may end an engagement immediately if the other party commits a material breach of these terms and does not remedy it within 14 days of being asked in writing to do so.
If an engagement ends, you remain responsible for payment of all work completed, time committed and costs incurred up to the termination date.
12. Events outside our control
Neither party will be liable for a delay or failure to perform caused by circumstances outside its reasonable control, including illness, severe weather, transport disruption, technical failure or other unforeseen events.
We will notify you as soon as reasonably possible and work with you to agree a practical alternative.
13. General
These terms, together with the relevant Proposal, form the entire agreement between us in relation to the services.
Any variation must be agreed in writing.
A person who is not a party to this agreement has no right to enforce its terms.
14. Governing law
These Terms of Business are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising from them.